Coffee with a Founder Podcast: Sami Shalabi of Maven AGI

14- Oct-2025

On this episode of Coffee with a Founder, Beck Bamberger sits down with Sami Shalabi, Co-founder and CTO of Maven AGI.

Together, they unpack the staggering costs of traditional customer experience, the untapped potential of AI agents when engineers share product responsibility with UX teams, and why change management trips up even the best organizations.

show notes:

00:30 - Introducing Sami Shalabi and Maven AGI

02:41 - Keys to sudden success

05:26 - Team culture and shared history

08:28 - The high cost of customer support

11:38 - Change management with AI adoption

17:29 - Achieving automation at scale

Read More About The Episode:

00:30 - Introducing Sami Shalabi and Maven AGI
Beck welcomes Sami Shalabi, co-founder and CTO of Maven AGI, noting his patent record and rapid team growth. Sami provides an overview of Maven AGI’s focus on AI agents for customer experience, particularly in complex enterprise environments.

02:41 - Keys to sudden success
Sami attributes rapid growth to timing, product-market fit, lessons from previous startups, and the cohesion and expertise of his founding team.

05:26 - Team culture and shared history
Beck and Sami discuss how long-term relationships among founders accelerate growth, shape culture, and make the journey more enjoyable.

08:28 - The high cost of customer support
Sami shares that enterprise customer support costs $40-$60 per call, sometimes over $1,000, due to complex, fragmented systems.

11:38 - Change management with AI adoption
They discuss addressing employee fears, showing how Maven AGI frames AI as a tool for upskilling rather than downsizing to help clients envision a more strategic future.

17:29 - Achieving automation at scale
Sami reveals that Maven AGI handles 90% of customer inquiries without human intervention, while routing VIP cases to humans, boosting both efficiency and customer satisfaction.