When your team spans time zones, clients, and work styles, good communication isn't enough. You need impeccable communication — the kind that builds trust, drives momentum, and keeps everyone rowing in the same direction. The kind that's rooted in clarity, kindness, and transparency.
BAM's a fully remote agency that moves fast. So how do we keep it all running smoothly (and within a four-day workweek)? Here are five practices we swear by:
DLMA stands for "don't let me ask." And it's one of our favorite internal practices.
The idea is simple: Share status updates before anyone has to chase them down. Maybe it's pinging the team, "DLMAing: Deck is being built out here. I'll send final versions to you before EOD" before anyone has to ask. Or dropping a quick Slack, "GSM is scheduled for Thursday at 12PT. Here's our prep doc."
DLMA updates remove uncertainty. They keep projects moving and create a culture where nobody has to wonder, "Wait, where does this stand?"
If someone asks for something — a file, a decision, a review, a quick yes/no — we close the loop. This means:
It sounds obvious, but in a remote environment, closing the loop prevents dropped balls and keeps work flowing smoothly. No one should have to follow up twice.
Remote work magnifies confusing ambiguity.
When communicating, we aim for short paragraphs, clear bullets, explicit asks, and real deadlines. "This will be completed by EOD Thursday" beats "I'll get started on this soon." When Slack and email are your primary tools, clarity is kindness.
And when text isn't cutting it? We'll record a quick Loom or send a voice message. Sometimes a 90-second video walkthrough or voice note saves everyone from a 12-message Slack thread and actually conveys tone and nuance that text can't.
This doesn't mean micromanaging or being robotic. It means being considerate of the person reading (or watching) your message first thing in the morning.
We're firm believers that you can say the quiet part out loud if it's rooted in care.This means clarifying assumptions, articulating risks, naming tension or confusion early, and always sharing the "why" behind decisions — not just the "what."
Direct + kind + transparent = fewer misunderstandings and stronger alignment across the team. It also means less time spent reading between the lines, decoding vague feedback, or delaying timelines due to miscommunication.
Once a month, BAM practices reset week: We cancel non-essential meetings so everyone can focus, make time for deep work, and recalibrate.
But reset week isn't about going radio silent. It's about communicating more intentionally through thoughtful status updates, clear priority-setting, timeline adjustments, and reflections on what's working and what's not.
Fewer meetings. Better communication.
As a remote team, impeccable communication is our foundation. When we communicate clearly and proactively, we move faster, trust each other more, and build a culture where people feel supported instead of stretched thin.
Better communication = better work. Point blank.
Looking for a PR partner that feels like an extension of your team? Reach out to learn more about how we can work together.